Privacy Policy

We being Recovery Designed Pty Ltd (NowWhat), the company who “owns” this website, wish to advise and confirm that by accessing our website, you acknowledge that you have read all of the privacy terms and the POPI disclaimer wherein you understand and agree that all information provided, whether personal or otherwise, may be used and processed by the “owner” of this website and such use may include placing such information in the public domain.

Further by continuing to access this website you specifically agree that Recovery Designed Pty Ltd will use such information provided by you, irrespective of the nature of such information. However Recovery Designed Pty Ltd will use our best endeavours and take all reasonable precautions to ensure that any information provided, is only used for the purposes it has been provided.

Please note that by submitting information via this Website, you consent to the collection, collation, processing, and storing of such information and the use and disclosure of such information in accordance with this policy.

If you do not agree to be bound by these terms, please exit this page and do not access or use the website.

We may collect information about you for 2 reasons: firstly, to process your order and second, to respond to any queries which you may have.

We will give you the chance to refuse any marketing email from us in the future.

The type of information we may collect about you includes:

  • Your name
  • Contact details including cellular phone numbers and or landline numbers
  • Email address

We will never collect information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. 

Our NowWhat Relapse Prevention app is another platform for which we collect your information, purely for administration purposes, however our technology offers live location tracking that can be activated or deactivated through your mobile settings.  Your “sponsor” – as described in our Terms and Conditions, will be emailed your daily journal entry as well as your Urine DOA test result from the mobile application.  These are accountability services that we provide in order to offer our support in combating addiction(s). You have full control of who you allow to have access to these services by adding their details as Sponsor in the NowWhat Relapse Prevention Mobile Application.

If you have any questions/comments about privacy, you should contact us.

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